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Contact Credits FAQ's


1.  What are contact credits?
2.  How do contact credits work?
3.  How long do contact credits last?
4.  What are the contact credits payment options
5.  What is the refund policy?




1. What are contact credits?

You use contact credits to pay the contact fee to mylanguageexchange.com to send your contact information to a language learner.

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2. How do contact credits work?

Contact credits work like this:
  1. You create a contact credits account for your teacher profile by purchasing them here. The minimum order is only $12.00 US.
  2. When you send your contact information to a language learner, the contact fee will be subtracted from your contact credits account balance.
  3. Your contact credits are valid for 12 months (12 months if you use a credit card payment method) or until the balance reaches zero.
Contact credits are denominated in U.S. dollars. For example, $12 of contact credits costs $12 U.S.

For the actual cost of each contact, please see our teacher FAQ's here.

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3. How long do contact credits last?

The contact credits are valid for 12 months from the date the contact credits account was created, or until the balance reaches zero.

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4. What are the contact credits payment options?

You can pay by convenient online or offline methods from anywhere in the world.

  Online -
Credit/Debit Card
Online -
Paypal
Online -
Alipay
Moneybookers Western Union
Quick Collect
Interac Email
Money Transfer
Funding Method Visa, Mastercard
Easiest & fastest!
Visa, Mastercard, Amex, Discover, Paypal Chinese bank account, credit cards,
debit cards, mobile and phones,
or recharge voucher from Chinese post office or store
Domestic bank transfer,
American Express,
Visa, Mastercard,
JCB, Diners Club,
Some debit cards,
Local options
Cash Canadian
bank account
Currency Any (Convert)
Activation Instant Minutes
(except eCheck & bank transfer which take several business days)
Up to 2 business days Up to 2 business days 2 business days 2 business days
Purchase Plans 12 dollars contact credits valid for 12 months - 12 USD
24 dollars contact credits valid for 12 months - 24 USD
36 dollars contact credits valid for 12 months - 36 USD
Renewal We will not rebill your credit card automatically.
More Info More Info
Buy it
More Info
Buy it
More Info
Buy it
More Info
Buy it
More Info
Buy it
More Info
Buy it

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5. What is the Refund Policy?

Refunds will be made at management's discretion. Please contact us here.


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