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Help

1. How do I find a language exchange partner?
2. I cannot log in. The system tells me to enable session cookies!
3. I clicked on the Translator link or the Enter Text Chat link, but nothing happens!
4. Is it free? What are the membership options?
5. How do I type foreign characters on my computer?


1. How do I find a language exchange partner?

If you are not a member yet, please sign up. Membership details are available at the top of the sign-up page.

The fastest way is to search the members database. You can easily find a suitable partner by specifying search criteria such as native language, practicing language, how you want to practice, country and even age range. You can then write an email directly from the site and arrange to practice through email, text chat or voice chat.


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2. I cannot log in. The system tells me to enable session cookies!

Your browser does not have "session cookies" enabled, or you are using a firewall/security program such as Zone Alarm, Net Barrier or Firewalk that has disabled your session cookies.

If you are using Microsoft Internet Explorer 5.x or earlier, go to the menu.
  1. Choose Tools Internet Options.
  2. Choose the Security tab.
  3. Click on Custom Level.
  4. Scroll down to the Cookies section, and enable your Session Cookies.
  5. Click "OK" until the pop-up windows disappear.
  6. Refresh the page and log in again.
If you are using Microsoft Internet Explorer 6.x or later (Windows XP), go to the menu.
  1. Choose Tools, Internet Options.
  2. Choose the Privacy tab.
  3. Click on Advanced.
  4. Check the box Override automatic cookie handling. Then check the box Always allow session cookies.
  5. Click "OK" until the pop-up windows disappear.
  6. Refresh the page and log in again.
If you are using Netscape Navigator 6 or 7, go to the menu.
  1. Choose Edit, Preferences..., Privacy and Security, Cookies
  2. Select Accept all cookies or Accept only cookies that get sent back to the originating server.
  3. Click "OK".
  4. Reload the page and log in again.
If you are using Netscape Navigator 4.x, go to the menu.
  1. Choose Edit, Preferences..., Advanced, Privacy and Security, Cookies
  2. Select Accept all cookies or Accept only cookies that get sent back to the originating server.
  3. Click "OK".
  4. Reload the page and log in again.
If you are using a firewall or other security program, please consult your security program settings.

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3. I clicked on the Translator link or the Enter Text Chat link, but nothing happens!

Your browser does not have Java Script enabled, or you are using an ad blocker program that is disabling all pop-up windows.

If you are using Microsoft Internet Explorer, go to the menu. Choose Tools, Internet Options. Choose the Security tab. Click on Custom Level. Scroll down to the Scripting section, and enable Active Scripting. Click "OK" until the pop-up windows disappear. Refresh the web page and try the Log In button again.

If you are using Netscape Navigator, go to the menu. Choose Edit, Preferences. Click on Advanced. Select "Enable JavaScript for Navigator". Click "OK". Reload the web page, and try the Log In button again.

If you are using an ad blocker program, please consult your ad blocker settings.

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4. Is it free? What are the membership options?

Details are available at our membership FAQ's.

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5. How do I type foreign characters on my computer?

There are many solutions to this problem.

One simple solution is provided by our simple multilingual editor that allows you to insert accented roman-based characters with a click of the mouse. Click here to try the editor now.

Other solutions, such as reconfiguring your keyboard are available in our bulletin board, thanks to the generosity of our members who have shared their solutions and learning experiences. Please look for a solution that is right for you in the Computer Technology section of the bulletin board.

To help you get started, a search for Subject contains 'typing' in the 'Computer Technology' category gives some useful results.

Do your own search of bulletin board messages here.
Browse the Computer Technology section of the bulletin board here.
Please do not hesitate to post your questions or learning experiences and solutions on the bulletin board to help other members.


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